Asiana deploys Amadeus airline platform
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Asiana Airlines has implemented Amadeus’ passenger service system, the Altéa Suite.
The new system will now manage the Korean carrier’s domestic and international reservations and inventory operations, as well as powering its website. Asiana will also use the Altéa Suite to enhance interconnectivity and information-sharing with other Star Alliance members.
“We are very excited to have the new system in place and expect our customers to see the benefits almost immediately,” said Kwang Hee Ryu, Asiana’s executive vice president of commercial & passenger operations. “Working closely with Amadeus, we have had a dedicated team in place to ensure a seamless transition and we couldn’t be happier with the results.”
The Altéa Suite was implemented in over 200 Asiana offices, while 240,000 flights, 800,000 Passenger Name Records (PNRs), 300,000 frequent flyer profiles and 200,000 e-tickets were moved to the new system. In addition, more than 440 Asiana agents were trained on the new system.
“This is the first full service airline in North Pacific to implement Altéa and it’s a great example of effective collaboration and project management enjoyed between Asiana Airlines and Amadeus,” said Hazem Hussein, executive vice president of airline commercial for Amadeus Asia Pacific.
The Altéa Suite is designed as an end-to-end passenger service system comprising all parts of the passenger business, in an effort to improve airline efficiency.
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