BA bag wait continues for some
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British Airways passengers impacted by the baggage system fault at Heathrow’s Terminal 5 have been told it could be days until they see their luggage arrive.
Issues with the baggage system at T5 started on Thursday (26 June) and ran until Sunday, with bags delayed as staff had to manually check them onto flights.
Due to the slower manual process many bags did not make flights in time, with many still waiting for their luggage to arrive.
The glitch was fixed on Sunday and bags have been processed as usual since.
On its website BA has recommended passengers use its World Tracer tool to track where their bag is, but warned due to the large number of bags that it will take time to return them to customers, and they may also see the same message while the process continues. The airline said it will reimburse customers for essential items.
The airline said: “Large numbers of delayed bags have now departed from Heathrow and we have drawn up detailed plans for the remaining bags. The processes to repatriate baggage are complex due to security and customs regulations in each country. Given the volumes of bags and the nature of global travel, it may take several days to reunite bags with their owners.”
Heathrow Airport said on its website today: “We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible.”
@AHFried The baggage belt system has been stable and we are making good progress with the delayed luggage. Thank you for bearing with us.
— British Airways (@British_Airways) July 1, 2014
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