Changi Airport trials self-service initiative

TD Guest Writer

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Jetstar passengers will be allowed to check-in automatically
Jetstar passengers will be allowed to check-in automatically

Singapore’s Changi Airport has started rolling out a series of self-service initiatives in its departure halls.

With Jetstar Asia as its airline partner, the airport is now offering several new passenger service initiatives, including self check-in, luggage tagging and bag drop stations. The trial will run for about three months until August 2014, during which time Changi will gather feedback from passengers.

Under the ‘FAST@Changi’ project, two self bag-drop units and four self check-in kiosks have been fitted alongside the standard Jetstar check-in counters in Changi’s Terminal 1. Using these facilities, passengers can check in, print their boarding pass and baggage tags. After tagging their baggage, they can leave it at the bag-drop counter.

Since the trial started earlier this month, Changi said that about 1,000 passengers have used the new facilities.

“Against a backdrop of growing passenger traffic and the current manpower situation in Singapore, such as in the ground-handling sector, the adoption of self-service initiatives will help alleviate some of the pressure faced by the industry,” said Tan Lye Teck, Changi Airport Group’s (CAG) executive vice president of airport management.

“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience.”

CAG said it has also received “strong expressions of interest” from other airlines to move to self-service options, and it expects more airlines to come join the FAST@Changi programme in future.
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