New visa management system launched for travel agents

A new solution has been launched that allows travel agents in the Asia Pacific region to manage their customers’ visa and passport requirements.

Travel technology company Amadeus has unveiled its new ‘Amadeus Visa Pass’ range of products. This comprises three complementary solutions that allow Amadeus-connected agents to fulfil travellers’ visa and passport needs at various stages of the booking process.

“The travel potential in Asia Pacific is unmatched anywhere else in the world; however visa processing is often complicated. Our goal is to simplify the visa management process as much as possible for both the travel agency and the traveller,” said Leon Herce, vice president of distribution commercial at Amadeus Asia Pacific.

“Amadeus Visa Pass completely changes the way travel agents can handle the visa process on behalf of their customers, which will undoubtedly remove some of the hassle commonly associated with visas in Asia Pacific.”

The first part of the Visa Pass suite handles the pre-booking stage. If the customer is a repeat booker, the system alerts travel agents about their visa and passport expiry dates via email and queue messages.

In the second stage, once a booking has been made, Amadeus Visa Pass will automatically check the visa requirements according to traveller’s nationality and intended destination. The requirements will then be added into the Passenger Name Record (PNR).

Finally in the post-booking stage, the solution can help agents create, track and update visa request applications through a visa tracking portal, and send progress notifications directly to the traveller.

Amadeus said the new solution will “significantly reduces the manual processing needed by a travel agency, therefore reducing the chance for errors”.

Amadeus Visa Pass is now available for travel agents in the Asia Pacific region.