Qatar Airways signs 10-year tech agreement with Irish firm

Qatar Airways has signed a 10-year agreement with Dublin-based Arconics to implement an enterprise Corporate Document Management System (CDMS) for the global carrier. 

Qatar Airways Group CEO Akbar Al Baker and Arconics CEO Niall O’Sullivan recently signed the deal in Doha.

“Evolution 2”, the customised system based on the Arconics AeroDocs platform, will provide a single centralised repository to revise and track in real-time all operational and non-operational company manuals and documentation for operational readiness.

The system will support all areas of the business that require access to documentation, including Flight Operations, Engineering, Ground Operations, Inflight Services, Cargo, Security, Human Resources, Finance, Commercial and a host of other areas.

The centralisation and consolidation efforts of the company manuals stems from the airline’s desire to ensure all operational, maintenance and security documents are managed and coordinated, to effectively implement a versatile and user-friendly corporate document management scheme, the airline said in a statement.

The AeroDocs platform delivers simple, web-based authoring of XML documents, secure storage, controlled audited distribution, and smart sharing and reuse of data across the airline. The platform gives all users across the group, external partners and regulators access to documents, with fast search facilities and offline viewing capabilities.

Qatar Airways administrators will have real-time visibility and control of the distribution process, ensuring that all devices are updated and that all staff have access to the latest version of documents. Arconics will integrate AeroDocs into existing Qatar Airways Group systems to minimise the operational overhead and assure accuracy of information and consistency across all systems.

The requirements outlined by the airline included enhancements to the AeroDocs system, which will give the carrier unprecedented capabilities to ensure consistency across documents, notify document owners when regulations relevant to them are updated, and provide a unified enterprise-wide KPI dashboard for document compliance management.

Qatar Airways Group Chief Executive His Excellency Mr. Akbar Al Baker said: “The airline is very conscious that rapid expansion requires rigorous precision in how we manage growth. With the investment in enterprise technologies such as Arconics, we are addressing multiple needs of the business in one solution.

“Effective communication and secure data exchanges are crucial when it comes to safeguarding our global operations. This highly-customised tool we have invested in supports our day-to-day operations, and further reinforces Qatar Airways’ commitment to deploying the leading technologies in its business – both on the ground and in the air.”