Qatar Airways tops global service ranking

Qatar Airways has topped a global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing.

The airline achieved the number one spot in a global study by independent airline consumer rights organisation, AirHelp, which compares international airlines head to head.

Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months’ worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.

Qatar Airways senior VP of Customer Experience Rossen Dimitrov, said: “It is a great honour for Qatar Airways to be awarded first place in this survey of 50 global airlines. Our number one rating is a reflection of the end-to-end experience of Qatar Airways’ passengers; from the product on our aircraft, the service on board from our Cabin Crew, through to the quality of our lounges and our excellent ground staff who make sure our flights operate efficiently. We are extremely proud to have received this accolade, and it is testament to the hard work and dedication of all Qatar Airways staff.”

Baggage handling performance for 2015/2016 was also best-in-class, with 99.4 per cent of all 19 million bags handled arriving as scheduled.

AirHelp CEO Henrik Zillmer said: “Qatar Airways without a doubt has one of the best airline products in the sky. This commendable level of quality and on-board service really sets it apart from the rest in its industry, and therefore thrusts the airline to the top of this quarter’s AirHelp Score rankings.”