hospitality

Leisure travel is booming, whereas business travel is lagging! The vaccine rollout has made it possible for the global hospitality industry to get back on track where leisure travelers are…

In August 2021, Tranio joined forces with the International Hotel Investment Forum (IHIF) to conduct a joint survey on the impact the global COVID-19 pandemic has had on the hospitality…

It’s time for the hospitality industry to start rethinking how it measures success. That means looking beyond revenue and making hotel profitability the goal. Consider the performance of…

After many years of living abroad, I recently returned for a visit to my old home city, Christchurch. A trip that was an emotional homecoming which was as enlightening as it was sad. For…

By the end of second quarter of this year, the total hotel construction pipeline in Canada has hit an all-time high with 273 projects and 35,787 rooms, according to the latest report…

Europe’s hospitality industry has reported positive results with an ever-increasing number of hotels being constructed this year, according to the latest data from STR. The company’s…

How many people book flights via OTA compared to hotels? How many business travellers incorporate leisure into their trips? Do travellers actually care about loyal programmes?

Hotel ICON is the first in Hong Kong to partner with UpsellGuru to offer online bidding for upgrades and ancillary provisions to its direct booking guests. 

UpsellGuru, based in Germany with a satellite office in Malaysia, has become a favourite of boutique chains and independent brands in the luxury side of hospitality for this reason. Launched…

We’ve met Siri on iOS. We’ve met Alexa on Android. And now, say hello to Angie - a voice-activated, guest-room assistant for the hotel environment.

We got in touch with Unified Inbox CEO and founder Toby Ruckert, to figure out how seemingly disparate interests could create a platform that allows for a harmonious relationship between…

IoT and AI come together through Unified Inbox (UIB), which enables people to talk with all of their smart devices through a single integrated API.

Twistar, a mobile device that harnesses feedback into actionable data, provides engagement that businesses can customise & customers can enjoy.

Pace promises that it will allow hotels to work less in order to change rates more frequently and accurately thanks to its platform's AI and analytics tech.

Five companies recently pitched for Hotel Jumpstart, a mentorship-driven accelerator programme to support the most innovative travel tech startups.

The Know translates the mystery shopper format into a smart, innovative and exclusive mystery guest service. It’s an invitation-only online club where seasoned travellers with discriminating…

Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel…