social media

As more of the world gets online, global social media use continues to rise every year. In fact, the latest stats say a staggering 3.8 billion people around the world are active on social…

Matt Luczynski, CEO and co-founder of Travala.com, shares insights on social media, smartphones and other trends that are shaping the way we travel.

New research has revealed that UK consumers are more discerning and less ready to be ‘influenced’ when booking a holiday than travel brands may have previously thought.

Bad travel and hospitality services. Scripted customer care messages. Slow assistance. Mix them all together with social media, and you have a potential customer service hot spot for travel…

Dusit has become the first Thai hotel group to enable guests to pay for rooms via the popular Chinese social media service, WeChat. The company has started to accept WeChat Pay, the…

B&Bs and small hotels across the UK are missing out on a big payday by advertising their services on the wrong platform – social media. So claims a new report published by eviivo, the…

Eurostar has doubled its direct sales from the Chinese market following the launch of its first promotional campaign on social media site, Sina Weibo. The rail operator, which…

A group of leading Asian hotel professionals has expressed confidence in the continued growth of the region’s online sector. The ‘Driving Hotel Revenue Malaysia Summit’, which was…

Travel brands should use social media more outside of normal office hours if they want to gain an international audience, eDigitalResearch has said. A new benchmark by the research…

Tourism bosses in Melbourne, Australia have hailed a ‘remote control tourist’ campaign a success after its website and YouTube views soared. More than 103,000 people visited Tourism…

Instagram is one of the biggest-growing social media websites, with Gatwick Airport now hoping to continue its success on the site with a new staff initiative. The airport has given…

Ryanair boss Michael O’Leary has outlined the airline’s digital marketing strategy for the rest of the year, after reaching two passenger milestones. At the carrier’s AGM this week,…

The key to social media is to remember that everyone can see it and that companies cannot hide from it. Social media can literally take on a life of its own, as British Airways found out…

Earlier this month Travel Daily joined UKinbound members to hear all about social media. New developments in social media occur every week and it is hard to keep up, but sometimes it…

A study of 2,000 people has found that social media is the best way for customers to contact companies, it has been revealed. The survey, which was completed by eDigitalResearch, said…

TripAdvisor has acquired mobile flight and airport app GateGuru. The buy-out will allow the reviews site to expand its flight-related offering for an undisclosed sum. GateGuru,…

Colorado has launched new Facebook and Twitter pages for travel agents in the UK to further engage with the tourism board. Through a campaign known as ‘Share the Love’, the tourism…

London’s Spanish National Tourist Office has launched a social news hub to display updates across social media. The hub collates news, images, quotes, links and videos from more than 300…

Despite the popularity of social networks in the travel industry, airline and hotel bookings from sites like Facebook are yet to take-off, according to a new study. PhoCusWright's 'Social…

A new survey from Deloitte and Forbes Insights, entitled Aftershock: Adjusting to the New World of Risk Management, reveals that fewer than 25% of United States executives, including many…