GDRFA looks to enhance travellers experience
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A better travel experience is what Dubai’s mission is for the coming years. Vice president and prime minister of and ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum recently toured Dubai International Airport to assess services provided to travellers.
This move reflected the strategic importance of borders control in his vision and its crucial role in synchronising different economic sectors.
Major general Mohammed Al Marri, director general of general directorate of residency and foreigners affairs in Dubai (GDRFA-Dubai) said: “The passport control officers have been instructed to deal with travellers in a friendly manner with a never-fading smile, and provide assistance to children, women, sick and elderly travellers.”
GDRFA-Dubai has announced plans to register four million travellers over the next three years for smart gates. The smart gates are designed to facilitate passengers in completing their passport control procedures at Dubai’s two international airports.
The authority is giving finishing touches to a campaign it plans to launch to create wider awareness about smart gates and to broaden its user numbers to four million travellers in the next three years. The GDRFA-Dubai is aiming to have 102 smart gates at Dubai International and Al Maktoum International airports by end of the second phase of the programme which was launched with only 12 smart gates.
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