SIA, Changi Airport launch FAST check-in service
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Singapore’s Changi Airport has teamed up with Singapore Airlines and SilkAir to trial a new express check-in service.
The Fast and Seamless Travel (FAST) initiative will be available for passengers departing Terminal 2, and allows travellers to use 24 check-in kiosks. Having obtained their boarding pass and baggage tags at the kiosks, passengers can then leave their luggage at baggage drop counters.
Passengers with only carry-on bags can print their boarding passes and proceed directly to immigration. Alternatively, passengers who checked in online or using their mobile device can bypass the kiosks altogether and go straight to immigration.
“The adoption of FAST initiatives is in line with a wider global push towards self-service options at airports to improve productivity and efficiency,” said Jayson Goh, senior vice president for airport operations management at Changi Airport Group (CAG).
“CAG is pleased to partner Singapore Airlines and SilkAir on the FAST journey and will work closely with the airlines to continuously refine the process where necessary, so as to bring about a greater travel experience for our passengers.”
Following the initial trial, CAG will roll out a full suite of FAST options in 2016, including the launch of another 24 kiosks at Terminal 3.
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